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Shipping and deliveries
The shipment of your parcel
Orders are usually processed within 1-2 business days of receipt of payment and shipped in two ways:
- Standard delivery with DHL or UPS (delivery times from 24 to 72 hours) at the discretion of the carrier.
- Express delivery with DHL (delivery in 24h at a cost of €15)
If the order is placed before 12:30, from Tuesday to Friday, same-day shipping is also possible.
If you prefer delivery by a different courier and/or with a signature required, an additional cost will apply, so please contact us before choosing this method. Whichever type of shipment you choose, we will provide you with a link to track your package online.
Shipping charges include handling and packing charges and postage. In case of purchase of multiple products, we advise you to group your items in a single order so as to pay the shipping costs only once.
We use DHL and UPS with which it is possible to receive updates about the delivery date via email and text message which can be customized and changed through their portal.
The courier makes two delivery attempts, then leaves the package at a collection point (if unable to receive it, you can also opt for this option immediately), after which the package will be returned to us.
It is not possible to exchange your order for a different item, the refund will be processed first. Also for a different size, the shipping has to be paid again.
NB: CRUSH STORE is not responsible for any customs duties or import taxes.
NB: In the event of a return, the extra costs (gift wrapping, international shipping, express shipping etc.) will not be refunded.
For shipments to Russia contact us by mail at info@crush-store.com or on WhatsApp at +39 3470378121
We are not responsible for damage in transit, but special care is taken for fragile items.
Contact us if you need boxes or hangers (there may be additional costs).